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Switching guide

How to switch to Elyon

Choose the right profile and review the steps. Your power supply will not be interrupted — your distributor stays the same; only your supplier changes.

  • Your power stays on
  • Your distributor stays the same
  • 100% online

Residential

For households, switching supplier is simple and free. Here are the steps, from creating your account to your first bill from Elyon.

Household sign-up opens soon. For now we sign contracts with businesses and associations.

  1. ~5 min

    Create your account in the client portal

    Set up a personal account on the Elyon portal. All you need is an email address and a phone number — it takes a few minutes.

    Important: Your account gives you round-the-clock access to invoices, consumption and the status of your switch request.

  2. ~5 min

    Complete your profile

    Add your details and those of the consumption point (address, the consumption-point code from your bill). This lets us prepare the switch request correctly.

    Important: The consumption-point code (POD/NLC) is on your current bill — we use it to identify your exact supply point.

  3. ~10 min

    Upload the required documents

    Upload the supplier-change request, your last paid invoice and, if someone signs on your behalf, the power of attorney. You can add any other relevant document.

    Important: The power of attorney lets us handle the whole switching procedure on your behalf, including notifying your current supplier — you don't have to go anywhere.

  4. 1 day

    Sign the contract with Elyon

    Review the terms and price, then sign the supply contract — online or at our office. From this moment you become an Elyon customer.

    Important: Signing the contract is the step that triggers the legal supplier-switching procedure.

  5. min. 15 days

    We notify your current supplier

    Based on the power of attorney, Elyon sends the switch notice to your current supplier. They confirm within a few days whether you have any debts, which you settle before completion.

    Important: Under ANRE rules, the notice is sent at least 15 calendar days in advance, and the whole procedure takes no more than 20 calendar days. Switching is free — no fee is charged.

  6. at completion

    We install the smart meter

    The distribution operator reads the meter on the switch date and we install the smart metering device. Your old supplier issues the final invoice.

    Important: Your power supply is never interrupted — only the supplier changes, not the grid. From here, your bill comes from Elyon.

Your distributor stays the same

Your power supply is never interrupted — only the supplier changes, not the grid. From here, your bill comes from Elyon.

Required documents

Owner or co-owner

  • Copy of the account holder's identity document
  • The signed supplier switch request
  • Proof of ownership of the consumption point
  • Information on the consumption point(s) (address, NLC)
  • Technical approvals (only for newly connected points)

Tenant

  • Copy of the tenant's identity document
  • The signed supplier switch request
  • Lease agreement / proof of the right to use the consumption point
  • The owner's consent
  • Power of attorney from the owner
  • Information on the consumption point(s) (address, NLC)
  • Technical approvals (only for newly connected points)

How to switch to Elyon

For households, switching supplier is simple and free. Here are the steps, from creating your account to your first bill from Elyon.