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Elyon support

Help and support

Supplier or distributor: who to contact

Two different companies handle your energy. Here's exactly who does what, so you reach the right place the first time.

Supplier

Elyon Energy

  • Supply contracting
  • Issuing and explaining your bill
  • Payment methods
  • Switching supplier
  • Commercial and account questions

Contact Elyon

Distribution operator

Premier Energy Distribution or RED Nord

It depends on your consumption place: your operator is printed on your bill.

  • Connecting a new point
  • Meter checks and readings
  • Faults and network outages
  • Technical disconnections
  • Quality of supply

Faults 24/7

Premier Energy Distribution

Your operator's number is printed on your bill, under “Avarii 24/7”.

In short: the distributor for faults, connections and the meter; Elyon for contract, bills and payments.

Safety

Do not touch broken or fallen power lines. Keep at least 8 metres away and notify the distribution operator immediately.

Contact us

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Complaints & notices

Tell us what went wrong or report a situation. We'll get back to you as soon as possible.