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Consumer information

Your rights

You have clear rights as a consumer. We explain in simple terms who protects you and what you can do.

Your rights as a customer

  • Switch supplier for free

    Whenever you want, without penalties.

  • Receive clear bills

    You need to understand what you're paying for.

  • Quality energy

    Stable voltage, no frequent interruptions.

  • File a complaint if needed

    To the supplier or directly to ANRE.

Supplier obligations (Elyon)

  • Clear and fair contract

    Terms you can understand, no hidden clauses.

  • Transparent prices

    What's in the contract is what you pay. No surprises.

  • Support when you need it

    Answers to questions and problem resolution.

In short: what you need to know

  1. You have the right to choose your supplier and change it anytime, for free.

  2. ANRE protects you: it's the state institution that oversees the energy market.

  3. Suppliers have clear obligations: transparent prices, correct bills, decent support.

  4. You can file a complaint. If something is wrong, you have somewhere to turn.

Who is ANRE?

ANRE (National Agency for Energy Regulation) is like a “referee” of the energy market. It ensures that suppliers follow the rules and that you, as a customer, are treated fairly.

What ANRE does for you:

  1. Approves prices and tariffs

  2. Checks if suppliers comply with the law

  3. Resolves customer complaints

  4. Issues licenses to suppliers (including Elyon)

Visit the ANRE website

Why do these rules exist?

The energy market has been “liberalized”: you can now choose your supplier and are no longer required to stay with just one.

But for it to work properly, clear rules are needed. ANRE and legislation protect you from:

  1. Unjustifiably inflated prices

  2. Contracts with hidden “traps”

  3. Suppliers who don't meet their obligations

  4. Unjustified supply interruptions

In short: you're protected. And we, as a supplier, follow all the rules.

Official documents (for those who want details)

  1. Regulation on electricity supply

    ANRE Decision No. 322/2019: Regulation on electricity supply at regulated tariffs.

    View document: Regulation on electricity supply

  2. Regulation on switching suppliers

    Procedure for changing electricity supplier for final consumers.

    View document: Regulation on switching suppliers

  3. Electricity grid code

    Technical and commercial rules for the operation of electricity distribution networks.

    View document: Electricity grid code

  4. Electricity law

    Law No. 107/2016 on electricity: the legal framework for the electricity sector.

    View document: Electricity law