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Rights and support
Your rights and obligations
In line with current legislation and ANRE regulations.
Your rights as a consumer
Do I have the right to continuous energy supply?
What information should I receive?
Can I freely switch supplier?
How do I file a complaint?
How fast is reconnection after payment?
Will I be notified about planned interruptions?
Obligations
What are my obligations as a customer?
What are the supplier's obligations?
What is the complaint process?
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ANRE regulations